Psychiatric Urgent Care
4C Health
About the Client
4C Health delivers a broad range of mental health and addiction recovery services throughout North Central Indiana. Their offerings include inpatient psychiatric care, outpatient therapy, addiction recovery services, medication management, and integrated primary care for individuals, families, and communities.
When we listen, rural communities move forward. One project. Six counties. Countless lives impacted.
The Project
4C Health partnered with Project Matters to explore the need for a 23-hour Crisis Stabilization Unit (CSU) and identify potential barriers to bringing it to life.
To uncover the full picture, Project Matters conducted stakeholder interviews across six counties—including emergency department staff, law enforcement, and mental health providers—and led focus groups with 4C Health staff. These conversations revealed key insights around service gaps, referral patterns, impact potential, and systemic challenges.
Findings were paired with research on comparable models and compiled into a comprehensive report designed to guide the path forward.
Project Matters approach
Focus Groups
Stakeholder Interviews
Field Research
Report Development
Result
This collaborative and insight-driven process helped launch a groundbreaking pilot project: 4C Health’s 23-hour Crisis Stabilization Unit, now operating as 4C Psychiatric Urgent Care.
The facility provides short-term crisis intervention for individuals experiencing behavioral health or substance use emergencies. Today, it not only serves communities across North Central Indiana—it’s become a model for rural crisis care statewide.
“Prior to the opening of the 23-Hour Crisis Stabilization Unit, there was much work to be done to determine the need, the infrastructure, and funding. A key component of that pre-work was the community and stakeholder needs and barriers to care assessment that Project Matters collaborated on with 4C Health. Their staff are top notch, community invested individuals. They want to see rural communities thrive and that is evident in the passion, commitment, and strong execution of the projects they lead. They did phenomenal work with 4C Health. We highly recommend Amy and team.”
Dr. Carrie Cadwell
PsyD, HSPP - President/Chief Executive Officer
4C Health